Ticket System

Create a professional support ticket system for your Discord server with custom categories, panels, and transcript logging.

Requires: Tier 2 Premium

Overview

The ticket system allows server owners to set up an internal support system where users can create tickets for help, reports, or other inquiries. Staff members can manage, claim, and close tickets with full transcript logging.

Key Features

Custom Categories - Organize tickets by type (support, reports, applications)
Ticket Panels - Embed messages with buttons for easy ticket creation
Support Roles - Configure which roles can manage tickets
Transcripts - Automatic logging when tickets are closed
Staff Management - Claim tickets, add/remove users, set priority
Dashboard Integration - Full management from the web dashboard

Commands

Command	Usage	Description
`ticket`	`ticket [category] [subject]`	Create a new ticket or view your tickets
`ticketclose`	`ticketclose [reason]`	Close the current ticket channel
`ticketadd`	`ticketadd @user`	Add a user to the current ticket
`ticketremove`	`ticketremove @user`	Remove a user from the current ticket
`ticketpanel`	`ticketpanel [title] \| [description]`	Create a ticket panel (Admin)

Setup Guide

Step 1: Enable the System

Go to your server dashboard
Navigate to Tickets → Settings
Toggle Enable Ticket System on

Step 2: Configure Channels

Ticket Category - Discord category for ticket channels
Transcript Channel - Where transcripts are saved
Log Channel - For ticket event notifications

Step 3: Set Support Roles

Select roles that can:

View all tickets
Claim and manage tickets
Add/remove users

Step 4: Create Categories

Add categories to organize tickets:

Name and emoji
Description
Custom welcome message

Step 5: Create a Panel

!ticketpanel Support Center | Click a button to create a ticket!

Managing Tickets

From Discord

Use button interactions in ticket channels
Close - Close and save transcript
Claim - Assign yourself as handler

From Dashboard

Access Dashboard → Tickets to:

View all tickets with filters
Change status and priority
Add internal notes
View message history

Ticket Status Flow

Status	Description
Open	New ticket, awaiting staff
In Progress	Staff actively working
On Hold	Waiting for user response
Closed	Resolved, transcript saved

Tips & Best Practices

Clear Categories - Create distinct types to route efficiently
Welcome Messages - Include FAQ links and expectations
Transcript Channel - Keep it staff-only for privacy
Max Tickets - Limit per user to prevent abuse (default: 3)

Troubleshooting

Tickets not creating

Check bot has Manage Channels permission
Verify category has room (limit: 50 channels)
Ensure system is enabled

Users can't see tickets

Bot needs Manage Roles permission
Check Discord role hierarchy

Transcripts not saving

Verify channel is configured
Bot needs Send Messages permission